Welcome to Veloro. These Terms & Conditions govern your use of our website and the purchase of our products, including pendants, bracelets, necklaces, and other jewelry items.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Veloro

Veloro is an online jewelry store offering a selection of pendants, bracelets, necklaces, and related accessories.

Throughout these Terms & Conditions, the terms “Veloro,” “we,” “us,” and “our” refer to Veloro. The terms “you,” “customer,” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with the operation or security of the website.
  • Not use the website to engage in fraudulent or unauthorized activities.
  • Not reproduce, copy, or misuse our website content without permission.

We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, and prices displayed on our website are accurate.

However, slight differences in color or appearance may occur due to screen settings, lighting, photography, or manufacturing variations.

Product availability may change without notice. We reserve the right to discontinue products or modify product information at any time.

4. Prices

All product prices displayed on the website are subject to change without prior notice.

Veloro reserves the right to correct pricing errors, product information errors, or other inaccuracies. If an incorrect price has been displayed for an item you ordered, we may contact you before processing the order.

Any applicable shipping fees or additional charges will be communicated during the checkout process.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation. An order confirmation does not necessarily mean that your order has been fully accepted.

We reserve the right to cancel or refuse an order for reasons including:

  • Product availability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping or delivery limitations
  • Other circumstances beyond our reasonable control

If we cancel an order after payment has been received, any eligible refund will be processed through the original payment method.

6. Payment

Orders must be paid using the payment methods available on our website at the time of purchase.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers. Veloro is not responsible for issues caused by third-party payment processors, although we will make reasonable efforts to assist with payment-related concerns.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the destination, shipping provider, availability of products, weather conditions, holidays, or other circumstances outside our control.

Once an order has been handed over to the shipping provider, delivery delays caused by the carrier may be outside Veloro’s control.

Customers are responsible for providing accurate shipping and contact information. Veloro is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Returns and Refunds

Returns and refunds are subject to our Refund & Returns Policy.

Generally, eligible products must be returned within the applicable return period and must be unused, unworn, undamaged, and in their original packaging.

Certain products, including personalized or customized jewelry, may not be eligible for return.

Please review our Refund & Returns Policy before making a return request.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact Veloro as soon as possible after delivery.

You may be asked to provide your order number and clear photographs of the product and packaging so that we can review the issue.

If the issue is confirmed to be our responsibility, we may offer an appropriate replacement, exchange, or refund.

10. Jewelry Care

Our jewelry should be handled and cared for appropriately.

To help maintain the appearance and finish of your jewelry, we recommend avoiding prolonged exposure to:

  • Water
  • Perfumes and fragrances
  • Lotions and creams
  • Cleaning chemicals
  • Excessive sweat
  • Chlorine and other harsh substances

Damage caused by improper care, accidental damage, modifications, or normal wear and tear may not be covered by our return or replacement policy.

11. Intellectual Property

All content on the Veloro website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Product descriptions
  • Graphics
  • Website design
  • Text
  • Videos
  • Other visual materials

is owned by or licensed to Veloro unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

12. User Reviews and Comments

If you submit a review, comment, photograph, or other content to our website, you agree that:

  • The content is truthful and does not contain misleading information.
  • You have the right to submit the content.
  • The content does not violate the rights of another person or business.
  • The content does not contain unlawful, abusive, offensive, or harmful material.

Veloro reserves the right to remove content that violates these requirements or is otherwise inappropriate.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services.

These third-party services operate independently from Veloro and may have their own terms and privacy policies.

Veloro is not responsible for the content, availability, security, or practices of third-party websites or services.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify website functionality for maintenance, updates, security reasons, or other operational purposes.

15. Limitation of Liability

To the extent permitted by applicable law, Veloro will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or the purchase or use of our products.

Our responsibility relating to a product or order will generally be limited to the amount paid for the relevant product or order, except where applicable law requires otherwise.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Changes to These Terms

Veloro reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when the updated Terms & Conditions are posted on this page. We recommend checking this page periodically for any updates.

Your continued use of the website after changes are posted means that you accept the updated terms.

18. Governing Law

These Terms & Conditions shall be interpreted and governed by the applicable laws and regulations of the jurisdiction in which Veloro operates.

Any disputes relating to these Terms & Conditions or your use of the website will be handled in accordance with applicable law.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Veloro Club
Email: Veloro.offical@gmail.com
Contact: 03116555053