Overview

Unless otherwise stated at the time of purchase, sale and discounted items may not be eligible for a refund.

Exchanges

We replace jewelry items only when they arrive defective, damaged, or incorrect.

If you received a defective or damaged pendant, bracelet, necklace, or other Veloro product, please contact us at {email address} as soon as possible with your order details and photos of the item.

If your exchange request is approved, we will provide instructions for returning the item and arranging a replacement.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact Veloro as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and, where applicable, arrange a replacement or refund.

Gifts

If an item was purchased as a gift and shipped directly to you, an approved return may be issued as a gift credit or handled according to the original payment method, depending on the circumstances.

If the item was purchased by someone else and shipped to them first, any approved refund will generally be issued to the original purchaser.

Shipping Returns

If your return is approved, we will provide you with the return instructions and the appropriate return address:

{physical address}

Customers are generally responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect due to an error on our part.

Original shipping charges are generally non-refundable unless the return is due to an error or issue caused by Veloro.

We recommend using a trackable shipping service when returning higher-value jewelry. Veloro cannot guarantee receipt of an item that is lost during return shipping without tracking or proof of delivery.

Important Jewelry Care Notice

To help keep your Veloro jewelry in its original condition, please handle your pendants, bracelets, and necklaces with care. Exposure to water, perfumes, lotions, chemicals, sweat, or other substances may affect the appearance or finish of jewelry.

Returns may be refused if an item shows signs of damage or wear resulting from improper care or use.

Contact Us

If you have any questions about our Refund & Returns Policy or would like to request a return, please contact us:

Email: Veloro.offical@gmail.com
Contact :03116555053

Our team will be happy to assist you with your return or exchange request.