At Veloro, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once you place an order with Veloro, we will begin processing it as soon as possible.

Orders are generally processed within {1–3 business days}, excluding weekends and public holidays.

Please note that processing times may take longer during sales, promotions, holidays, or periods of high order volume.

You will receive order confirmation and, where applicable, shipping information once your order has been dispatched.

2. Delivery Time

After your order has been shipped, delivery times may vary depending on your location and the shipping method selected.

Estimated delivery time:

  • Standard Shipping: {3–7 business days}
  • Express Shipping: {1–3 business days}

These delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, customs procedures, courier delays, incorrect address information, or circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout based on your delivery location and the shipping method available for your order.

From time to time, Veloro may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly displayed on our website.

4. Shipping Areas

Veloro currently ships to {countries/regions}.

Shipping availability may vary depending on the destination. If your location is not available during checkout, please contact us at {email address} for assistance.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, where tracking is available.

You can use the tracking information provided by the shipping carrier to monitor the progress of your delivery.

Please allow some time for tracking information to become active after your order has been shipped.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Full name
  • Delivery address
  • City
  • Postal/ZIP code
  • Phone number
  • Other required delivery information

Veloro is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at {email address}. We will try to update the information before the order is shipped, but changes cannot be guaranteed.

7. Delayed or Lost Packages

While we work with reliable shipping providers, delivery delays can occasionally occur.

If your order is delayed, please first check the tracking information provided by the shipping carrier.

If your package appears to be lost or has not been delivered within the expected timeframe, please contact us at {email address} with your order number.

We will assist you in contacting or coordinating with the shipping carrier where appropriate.

8. Damaged Packages

If your Veloro order arrives damaged, please contact us as soon as possible after delivery.

We may request:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping packaging
  • A description of the damage

Our team will review the issue and determine the appropriate solution in accordance with our Refund & Returns Policy.

9. Wrong or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact Veloro as soon as possible.

Provide your order number and details of the issue so that our team can investigate and assist you.

10. Customs, Duties, and Taxes

For international orders, additional customs duties, taxes, or other import charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Veloro does not control customs processing times or the amount of duties and taxes charged by local authorities.

11. Delivery Address and Signature

Depending on the shipping method and destination, the courier may require a signature or other confirmation upon delivery.

Customers are responsible for ensuring that someone is available to receive the package when required.

12. Delivery Delays Beyond Our Control

Veloro is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Courier disruptions
  • Customs delays
  • Transportation interruptions
  • Incorrect delivery information
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers when such situations occur.

13. Changes to This Shipping Policy

Veloro may update this Shipping Policy from time to time to reflect changes in our shipping methods, delivery partners, or business practices.

Any updates will be posted on this page. We recommend reviewing this policy periodically for the latest information.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Veloro
Email: Veloro.offical@gmail.com 
Contact: 03116555053